Project :: Adobe Self-Service redesign

In my role, I supported new features and development for the Symphony V1 Client while relaunching a new 2.0 experience.

To set the vision for 2.0, I drafted these guiding principles which led our process.

Symphony redesign Guiding Principles

Foundational Hypothesis for 2.0

Core Hypothesis for redesign

Workspace wireframe of basic functionality

2.0 Client shown in Light theme
For the redesign a new design system was created to align with a refreshed brand, dark and light themes and condensed and spacious layouts.

2.0 Client of Chat Bot integration in the chat workplace

Workspace extensibility

Symphony v1 & v2 Design
symphony.com
Dates - 2015-2017

Role
Director of User Experience

Problem
Symphony is a SAAS-based product providing team collaboration via secure communications for Banking institutions in Capital Markets. It is an offering allowing 1:1 & group chats, video conferencing as well as bot extensibility for running API workflows onto the chats workspace.

One of the core problems that Symphony solved for was addressing bank’s needs around digital transformation in their communications. Traders for instance were using a variety of methods from email, to chat platforms like AOL messenger and even fax for finalizing trades. This was not only not secure but failed to address compliance needs that the FTC and banking institutions must have by law. Symphony solved for this need by keeping all communications secure and in one place with compliance capabilities to ensure conversations kept within legal bounds.

Features
:: Secure 1:1 and Group chats
:: Compliance tracking
:: Flexible workspace
:: Robust notification system
:: 3rd Party Bot and API integration
:: Video Conferenceing

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